Details:
- Mon-Fri / 9-5pm CET
- 20 Holiday days (plus UK bank holidays)
- Flexible working (2-3 days in the Skopje office at first)
We are a global network of freelancers, consultants, and advisors, operating across the marketing mix including PR & Communications, Digital, Events, Social, Content, Design, and more. Our bespoke award-winning technology powers a digital marketplace that matches and connects businesses with relevant freelancers from our network, and also acts as a freelance management platform centralising invoices, contracts, and workflow.
Our platform includes built-in messaging, resource centre, video interviews, timesheets, invoicing, and more. With operations in the UK, Europe, MENA, and the US, we have over 4,300 pre-approved freelancers and over 11,500 within our wider network, alongside 3,500 registered client members. We are set to become the largest community of marketing and communication freelancers globally.
Key Responsibilities:
- Account Management: Work closely with clients to understand their business needs and advise on the right talent solutions to meet them.
- Recruitment: Manage and assist in the hiring process to ensure a positive customer experience.
- Business Development: Help build out our markets, identify new opportunities, and develop additional business pipelines.
- Freelancer Outreach: Identify and invite best-in-class talent to our network, handle onboarding, and provide customer support.
- Marketing: Act as an ambassador for our brand, engage in marketing efforts and events, and collaborate with marketing teams to develop new campaigns and business opportunities.
- Partnerships: Develop and build partnerships with third parties who share a similar customer base, values, and offer complementary services.
- Research: Assist in building our interim and advisory division by identifying the best talent for our clients.
- Customer Support: Provide exceptional customer service, addressing any issues or concerns promptly and effectively to ensure client and freelancer satisfaction.
Requirements:
- Education: Degree educated.
- Experience and Background:
- At least one year of work experience in a relevant sector such as PR, digital, or marketing, or a real passion for these fields.
- Candidates with experience in hospitality, sales, acting or administration are also of interest, especially those with a passion for customer success and an interest in marketing and communications.
- Skills:
- Strong multitasking and prioritisation skills.
- Conscientious, dedicated, and hardworking.
- Excellent customer engagement and communication skills.
- Strong organisational skills and the ability to multitask in a fast-paced environment.
- Solution-oriented and proactive approach.
- Creative thinking and a flexible personality.
- Excellent communicator and team player.
- Passionate about providing a professional, customer-centric approach to customer service.
- Values: Strong work ethic and the ability to learn and thrive in a fast-paced, evolving startup environment.
Benefits:
- Private medical insurance (after 6 months)
- Hybrid working model - work from home, office or both
- Regular team meetups - dinners, outdoor activities and events
- Opportunity to travel - TWC have regular London based meetups
- Access to further learning & development courses
- Inclusive, open, and collaborative working environment
- Opportunity to be part of an exciting growth phase and make a significant impact
- Rewarding and fun working environment with huge ambitions and growth plans