TeeGo is one of the fastest growing golf companies in the UK, that is transforming the golfing experience in London with our clubhouses that help golfers enjoy golf close to home. Our first location, located near the Battersea Power Station, has been a resounding success, and we’re expanding rapidly with funding already secured for this next exciting phase. We’re now looking to add key and early-stage team members who are passionate, entrepreneurial, and keen on joining a high growth company early on.
Our mission is to make golf accessible and we believe that anyone should be able to enjoy the game of golf, regardless of their skill level or background. We strive to create a welcoming environment for all, where everyone can feel comfortable learning and playing the sport. Our love for golf drives us to share this incredible sport with others.
We are proud to be an employer that values diversity and inclusivity, welcoming applicants from all backgrounds.
Job Description:
We are seeking a confident, smart, and experienced Customer Support Manager to join our team. In this role, you will be the frontline of our customer support operations, ensuring that our clients receive the highest level of service. Your ability to handle telephone and video calls with confidence and professionalism, coupled with your reliability and trustworthiness, will be key to your success.
Key Responsibilities:
- Manage and oversee the customer support team to ensure efficient and effective resolution of customer inquiries.
- We use Freshdesk for customer communication. Handle customer interactions via telephone, Live chat, email, and video calls, providing exceptional service and support.
- Address customer issues and queries with a calm and solutions-oriented approach - focusing on an exceptional experience while educating the customer, especially when it comes to using the golf simulator software (Trackman).
- Remotely monitor the self-service facilities to ensure golfer safety.
- Monitor and analyse customer feedback to identify areas for improvement and implement necessary changes.
- Collaborate with other departments to help build a seamless customer experience that can scale.
Requirements:
- Proven experience in a customer support management role.
- Excellent communication skills with a confident telephone and video call manner.
- A proactive and self-starter approach to work is crucial
- Demonstrated reliability and trustworthiness in previous roles.
- Strong problem-solving skills and a customer-focused mindset.
- Interest in golf is a big plus (or a desire to learn), as it will help you connect with our customer base. We all share a passion for the sport!
- Ability to work independently and as part of a team.
Benefits we offer:
- Private medical insurance (after 6 months)
- Hybrid working model (2-3 days in our Skopje office preferred)
- Regular team meetups - dinners, outdoor activities and events
- Opportunity to travel
- Access to further learning & development courses
- Performance bonus based on the company’s growth!