Customer Success & Services Manager
Reports to: CS Team Lead
Hours: Mon-Fri - 9am to 5pm (CET)
About Juno Journey
At Juno Journey, we believe in unlocking every employee’s potential by helping companies create a culture of continuous learning and growth. Our platform enables organisations to build personalised learning and development experiences that align with business goals and individual aspirations. As we expand rapidly, we’re looking for exceptional talent to join our mission.
Main Responsibilities
As a Customer Success (Scale) & Services Manager, you will play a key role in building and nurturing long-term relationships with our scale-up clients, help new clients migrate and create workflows within the platform, to ensure they gain maximum value from the Juno Journey platform.
Your responsibilities will include:
- Own and manage a portfolio of scale-up clients, guiding them from onboarding through to renewal and expansion
- Act as a strategic advisor, helping clients achieve their learning and development goals through the Juno Journey platform
- Conduct regular performance check-ins with key stakeholders
- Collaborate cross-functionally with Sales, Product, and Support teams to drive customer satisfaction and platform adoption
- Help new clients migrate and create workflows and processes in the Juno Journey platform (assist their dedicated CSM)
- Customise and create content in the Juno Journey platform for clients (Both from a design perspective, logic and structure . No need to be a design expert!)
What You Bring to Juno Journey
- 2+ years of experience in customer success or account management, ideally within a SaaS environment
- Proven track record of managing multiple B2B customer accounts successfully
- An eye for design and desire to work in a creative role (no solid design experience is required)
- Fluent English (spoken and written); additional languages are a bonus
- Exceptional interpersonal skills – you're a natural relationship-builder and an active listener
- Ability to thrive in a fast-paced, ever-changing environment with strong time management and organisational skills
- Proactive, positive, and passionate about helping customers succeed
What You Will Be Measured On
- Customer retention and renewal rates across your account portfolio
- Upsell and expansion opportunities with your scale up accounts
- Adoption and engagement metrics on the Juno Journey platform
Why Join Us?
- Be part of a passionate and supportive team building a product that matters
- Fast-paced startup environment with room to grow and shape your role
- Access to learning, development, and mentoring program
- Remote-friendly culture
Benefits:
- Private medical insurance (after 6 months)
- Hybrid working model - 2-3 days per week in the office
- Regular team meetups - dinners, outdoor activities and events
- Access to further learning & development courses